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Data Governance
Effective Date: September 16, 2026 · Last Updated: September 16, 2026
This Data Retention & Deletion Policy (“Policy”) explains how EduWindow Private Limited (“EduWindow”, “we”, “us”, or “our”) retains, manages, archives, exports, and deletes institutional data and personal information processed through the EduWindow platform, applications, websites, APIs, and related services (“Services”).
This Policy should be read together with the EduWindow Terms of Service, Privacy Policy, Security Policy, Acceptable Use Policy, and AI Terms.
EduWindow retains information only for purposes reasonably connected with providing, securing, maintaining, improving, and supporting the Services, complying with applicable legal obligations, resolving disputes, preventing fraud and abuse, and protecting the rights and security of EduWindow, institutions, and users.
Retention periods may vary depending on the nature, purpose, sensitivity, and legal requirements applicable to the information.
Depending on the Services used, EduWindow may retain information including:
Institutional data generally remains under the control and ownership of the subscribing institution, subject to the Terms of Service and applicable agreements.
EduWindow retains and processes institutional data only as reasonably necessary to provide the Services, fulfil contractual obligations, maintain security, comply with law, support operations, and perform other permitted purposes.
While an institution maintains an active subscription, EduWindow generally retains applicable institutional data so that the institution and its authorized users can use the Services.
The actual retention period may depend on the feature, data type, configuration, legal requirements, and technical architecture.
Expiration or suspension of a subscription does not automatically result in immediate deletion of institutional data.
Following expiry, EduWindow may restrict normal access to the Services while retaining applicable institutional data for purposes such as:
When an institution completely terminates its relationship with EduWindow, institutional data may be retained for a reasonable period where necessary for:
After the applicable retention requirements are satisfied, data may be deleted, anonymized, or otherwise securely disposed of.
An institution may request deletion of its institutional data after appropriate verification of the request and authority of the requester.
Deletion requests should be submitted through EduWindow's designated support or data-request channel.
EduWindow may require reasonable information to verify:
An institution may request deletion of applicable institutional data.
The scope of deletion may depend on:
EduWindow will communicate where certain information cannot be immediately deleted and the reason for continued retention where appropriate.
EduWindow may retain certain information where required or permitted by applicable law.
Examples may include:
Such information will be retained only for the applicable purpose and period where reasonably practicable.
EduWindow maintains reasonable backup and recovery mechanisms for applicable systems and data.
Deleted information may remain temporarily within backup systems until those backups are rotated, overwritten, or securely deleted according to applicable backup procedures.
Backup copies are generally not restored for ordinary user access solely because information remains in a backup.
Where information is deleted from active systems, corresponding backup copies may continue to exist for a limited period as part of normal backup and disaster-recovery processes.
EduWindow will take reasonable measures to ensure that information scheduled for deletion is not unnecessarily restored to active systems.
Backup retention periods may vary depending on infrastructure, recovery requirements, security considerations, and technical architecture.
Where an institution requests complete account or workspace deletion, EduWindow may deactivate or restrict the relevant workspace before permanent deletion is completed.
Deletion may be subject to verification, contractual obligations, legal requirements, outstanding disputes, and technical processing requirements.
Where an institution manages user accounts, the institution is generally responsible for requesting deactivation or deletion of user access when a user no longer requires access.
EduWindow may retain certain account, security, or audit information where reasonably necessary for security, fraud prevention, legal compliance, or legitimate operational purposes.
EduWindow does not automatically delete institutional data solely because an account or user has been inactive for a period of time, unless otherwise required by applicable law or a specific contractual arrangement.
EduWindow may contact the institution, restrict access, or take other reasonable security or administrative measures in relation to inactive accounts.
Institutions may request an export of applicable institutional data subject to verification, technical feasibility, applicable subscription terms, and any applicable charges.
Depending on the type of information, exports may be provided in formats such as:
EduWindow does not guarantee that every type of data can be exported in every format.
Where an institution requests both data export and deletion, EduWindow may process the export before completing permanent deletion.
The institution is responsible for reviewing and securely storing exported information.
Institutions may request correction of inaccurate or incomplete institutional information.
Where technically supported, authorized administrators may also update information directly through the Services.
Correction requests may be subject to appropriate verification.
Personal information is retained in accordance with the purposes described in the Privacy Policy and applicable legal, contractual, security, and operational requirements.
EduWindow seeks to avoid retaining personal information longer than reasonably necessary for the applicable purpose, subject to lawful retention requirements.
Information relating to students and minors is handled in accordance with applicable privacy, security, contractual, and legal requirements.
Where an institution requests deletion of student or minor information, EduWindow may require the institution or authorized representative to verify the request and authority to make it.
Information processed through AI Features may be retained depending on the specific AI Feature, technical architecture, security requirements, contractual terms, and applicable law.
Where AI-related information is retained, it will be handled in accordance with the Privacy Policy, AI Terms, applicable agreements, and relevant retention requirements.
Security and activity logs may be retained for purposes including:
Retention periods may vary depending on the type and purpose of the log.
Authentication-related information may be retained for security, account management, fraud prevention, troubleshooting, and legal or operational purposes.
Authentication secrets such as passwords should be handled using appropriate security mechanisms and are not retained in plain text where technically applicable.
Payment, invoice, subscription, tax, and transaction records may be retained for accounting, tax, financial, legal, fraud prevention, dispute resolution, and contractual purposes.
Where payment processing is performed by third-party payment providers, those providers may independently retain transaction information according to their applicable policies and legal requirements.
Certain communications between institutions, users, and EduWindow may be retained for:
Retention may vary depending on the communication type and purpose.
EduWindow may rely on third-party service providers for hosting, storage, authentication, messaging, payments, analytics, backups, AI services, and other infrastructure.
Such providers may process or retain information according to their contractual arrangements, technical systems, security practices, and applicable policies.
EduWindow takes reasonable measures to ensure that relevant third-party processing is subject to appropriate contractual and security controls.
Where deletion of information from a third-party service is required and technically supported, EduWindow may request or initiate deletion in accordance with the applicable service arrangement.
Deletion timing may depend on the third-party provider's systems, backup procedures, legal obligations, and technical limitations.
EduWindow may retain and use properly anonymized or aggregated information after deletion of identifiable information where permitted by applicable law.
Such information may be used for:
Information represented as anonymized or aggregated will not be intentionally used to identify an individual or institution.
Where information is relevant to an ongoing or reasonably anticipated legal claim, dispute, investigation, audit, or legal obligation, EduWindow may retain the relevant information until the matter is resolved or the applicable retention requirement ends.
EduWindow may retain relevant information for as long as reasonably necessary to investigate or prevent:
Where technically and operationally appropriate, EduWindow may delete information by:
Deletion timelines may vary depending on:
EduWindow will make reasonable efforts to process valid deletion requests within an appropriate period.
A deletion request may be denied, limited, or delayed where retaining certain information is required or permitted by applicable law, necessary for legal claims, required for security, or otherwise permitted under an applicable agreement.
Where appropriate, EduWindow will explain the relevant limitation to the requester.
Due to technical architecture, backups, third-party infrastructure, legal obligations, and security requirements, deletion may not always result in immediate removal from every technical system.
EduWindow will apply reasonable measures to ensure that information subject to deletion is not unnecessarily retained or actively used.
Institutions are responsible for:
EduWindow's retention practices do not replace the institution's own legal or record-management obligations.
EduWindow may update this Policy from time to time to reflect changes in technology, infrastructure, legal requirements, Services, or operational practices.
Material changes may be communicated through the EduWindow platform, registered institution email, website, or other appropriate channels.
The latest version of this Policy will be made available through the EduWindow website.
This Policy should be read together with:
If a separately executed institutional agreement contains specific data retention or deletion requirements that conflict with this Policy, the applicable agreement will govern to the extent of the conflict.
For data retention, deletion, export, or related requests:
EduWindow Private Limited
Registered Office:
Ward No. 7, Rajgarh Road,
Solan, Himachal Pradesh - 173212, India
Email: hello@eduwindow.tech
Phone: +91 93178 70027
Website: www.eduwindow.tech
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